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Peptide Gene
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Frequently Asked Questions
Find answers to common questions
What are research peptides?
Research peptides are short chains of amino acids used exclusively for laboratory research and scientific studies. They are not intended for human consumption or therapeutic use.
Are your products safe for human use?
No. Our products are strictly for laboratory research use only. They are not intended for human or animal consumption, diagnostic purposes, or therapeutic applications.
What purity level do you guarantee?
All our peptides are guaranteed to be ≥98% pure, verified through HPLC analysis and mass spectrometry. Each batch includes a Certificate of Analysis (CoA).
Do you provide Certificates of Analysis?
Yes! Every product comes with a Certificate of Analysis that includes purity verification, HPLC chromatogram, and mass spectrometry data.
What is your shipping policy?
Orders are processed within 1-2 business days. We offer free shipping on orders over ₹8,000. Standard shipping takes 3-5 business days via Delhivery with full tracking across India.
How should I store peptides?
Lyophilized peptides should be stored at -20°C to -80°C in a dry environment. Once reconstituted, store at 2-8°C and use within the recommended timeframe.
Do you ship internationally?
Currently, we ship across India only. International shipping may be available in the future. Contact us for inquiries.
What payment methods do you accept?
We accept UPI, credit cards (Visa, Mastercard, Rupay), debit cards, net banking, and digital wallets through our secure payment gateway. All transactions are processed securely with encryption.
Can I return a product?
Due to the nature of our products, we cannot accept returns once the package is opened. If you receive a damaged or incorrect product, contact us within 48 hours.
Do you offer bulk discounts?
Yes! For bulk orders or institutional purchases, please contact our business team at business@peptidegene.com for special pricing.
How long does shipping take?
Processing takes 1-2 business days, followed by 3-5 business days for delivery. Express shipping options are available at checkout.
What is bacteriostatic water?
Bacteriostatic water is sterile water containing 0.9% benzyl alcohol as a preservative, used for reconstituting lyophilized peptides. We include it free with eligible orders.
Are your peptides third-party tested?
Yes, all our products undergo independent third-party testing to verify purity, identity, and composition.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can track your package on the Delhivery website or in your account dashboard.
What if I receive a damaged product?
Contact us immediately at support@peptidegene.com with photos of the damage. We'll arrange a replacement or refund within 24 hours.
Still have questions?
Our support team is here to help. Reach out via email or phone.
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